Not just mall cops, it’s just people in general in any position of power. When I was young I used to host game servers for a community I created and liked to have a decent amount of people to administrate them and keep the games fun for everyone. There were people playing for months and always seemed reasonable and level headed and I’d see if they would be interested and most jumped at the chance to be more involved in the community. Every once in awhile though those reasonable and level headed individuals once they got some measure of authority went absolutely crazy and there’s no indication of who it would be. People can be the exact opposite too, they clown around taking nothing seriously always trying to push boundaries, but then you give them some responsibility and suddenly they are the most responsible person you’ve ever met, they just needed a chance to show it.
AT&T
We had a bad lightning storm happen in the area where I was working every day and it damaged the cellular tower so you couldn’t get service anymore in that area. After a week of waiting for them to repair it I called to see what was going on and they told me they weren’t going to repair it as that area was going to be upgraded to the latest cellular technology at the time, but it wasn’t expected to be done for another four months. They offered me a single $25 credit if I’d keep paying them $80 a month to provide nothing. I don’t think my phone would have even supported their new network even if they did make their changes in a reasonable time. My favorite part was when I got transferred to cancellations department they asked if there was anything they could do, “Yes provide cellular service.” “Sorry, we can’t do that.” 😂