Yeah, you’re right on a lot of chatbots just being paraphrased responses from the support database, but for a lot of people, that’s all they want or need. There are a great number of people who just don’t want to read the entire article to find their answer. For that, I don’t really mind chatbots because I get the use case. What I hate is when there isn’t an option to go to the next tier of support without going in circles forever with the stupid bot.